Cafés & restaurants
Reward the ones who come back every week, and catch the ones who have stopped.
Points on every visit, offers on the wallet.
Cafés & restaurants
Behind the counter, nobody sees who stopped coming
A regular who came in every morning can stop overnight, and nobody notices. Loya shows you which ones, before the habit forms somewhere else.
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$936the yearly revenue from a twice-a-week regular
+$468 / yearper regular who goes from 2 to 3 visits a week
0apps to install
A regular who comes in twice a week brings you $936 over a year. The same regular at three times brings $1,404. That is one extra visit a week.
For a single regular
| Rhythm | Visits / year | Revenue |
|---|---|---|
| Once a week | 52 | $468 |
| Twice a week | 104 | $936 |
| Three times a week | 156 | $1,404 |
What lost regulars cost
| Regulars lost over a year | Revenue missed |
|---|---|
| 5 regulars | $4,680 |
| 10 regulars | $9,360 |
| 20 regulars | $18,720 |
Basis: a $9 average ticket, a conservative assumption. The missed revenue counts a regular at two visits a week. One retained regular almost pays for a year of the Growth subscription ($948).
What a loyalty card sees from behind the counter
You see the regular who disappeared
A client who came in three times a week and hasn't been back in ten days shows up in your at-risk clients. Behind a counter, nobody can notice it.
Your team recognises a regular they have never met
The morning staff don't know the evening customers, and a new hire knows nobody. The pass gives them his loyalty level, his points and the rewards he can use.
You fill the quiet hours
Between lunch and the evening, the room empties and the costs carry on. Publish an offer on that slot, and your regulars get it on their lock screen before they pick somewhere else.
You replace the stamp card
A cardboard card gets lost, gets wet, and tells you nothing. The digital card records every visit: you see who comes often, who spends the most, who is starting to drift.
A notification when they walk past
Choosing a café happens while walking, between three places that are much the same. What decides it is the one that comes to mind first.
Their card stays in the Wallet, next to the bank card. And when they walk past your place, your message appears on their lock screen, at the moment they are still choosing.
Proximity notificationPro plan
You decide the message and the moment. It shows when the customer is close by, not once they are already sitting somewhere else.
Your café
8:42
Your morning coffee is waiting, second cup on us until 11am
Four offers for your loyalty program
- The tenth coffee free
- no cardboard card to lose
- The quiet hour
- a lower price between 3 and 5 pm
- The breakfast bundle
- coffee and pastry at one price before 10 am
- The new tart
- announce the day's new bake to your regulars
Five questions before you start
No. A phone or a tablet is enough to scan the passes.
No. Loya handles loyalty; your till stays where it is.
No. The pass is added to Apple Wallet or Google Wallet, already on their phone.
They carry on as before. Loya adds to the way you work without replacing it.
A 30-day trial on the subscription, cancel whenever you want.
Your regulars come in every day. Keep them.
Start 30-day trial30-day trial · Cancel anytime · Apple & Google Wallet